QuoteChase

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Quote follow-up templates

You priced the job, sent the quote and heard nothing. These four messages win back a surprising number of those jobs. Each comes as a short text or WhatsApp message and a longer email, with when to send it.

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The messages below update as you type. Nothing is sent or saved.

Day 3

Make sure it arrived and invite questions

Three days after sending

Email

Subject: Your quote for [the job]

Hi [customer name], Just checking my quote for [the job] came through all right. Quotes have a habit of landing in spam. If anything is unclear, or you would like to talk it through, reply here or give me a ring. Thanks, [your name] [your business name]

Text or WhatsApp

Hi [customer name], it's [your name] from [your business name]. Just checking my quote for [the job] came through OK? Happy to answer any questions.

Day 10

Remove whatever is holding them up

Around ten days after sending

Email

Subject: Any questions about the [the job] quote?

Hi [customer name], I wanted to follow up on the quote for [the job]. If the price, timing or scope is not quite right, let me know. There is often a way to adjust it, for example doing the work in stages or swapping materials. If you are comparing quotes, I am happy to explain what is included in mine so you are comparing like with like. Thanks, [your name] [your business name]

Text or WhatsApp

Hi [customer name], [your name] here. Any questions on the [the job] quote? If price or timing isn't quite right, tell me and I'll see what I can do.

Before expiry

Give a genuine reason to decide now

A few days before the quote expires

Email

Subject: Your [the job] quote expires on [expiry date]

Hi [customer name], A quick heads-up that the price in my quote for [the job] is held until [expiry date]. After that I would need to re-check material costs before confirming it. If you would like to go ahead, just reply and I will get you booked in. Thanks, [your name] [your business name]

Text or WhatsApp

Hi [customer name], the price on your [the job] quote from [your business name] is held until [expiry date]. Reply if you'd like to book in.

After expiry

A polite close that often prompts an answer

When the quote has expired with no reply

Email

Subject: Shall I close off the [the job] quote?

Hi [customer name], I have not heard back about [the job], so I will assume now is not the right time and close the quote off. If you would still like the work done, just reply and I will send an updated price. Either way, thanks for considering us. All the best, [your name] [your business name]

Text or WhatsApp

Hi [customer name], I'll close off the [the job] quote for now as I haven't heard back. If you still want it done, just reply and I'll send an updated price. [your name], [your business name]

Why following up wins jobs

A quote with no reply is rarely a no. The customer got busy, is waiting on another quote, or has one question they have not got round to asking. Whoever follows up politely is often the one who gets the job, simply by being easy to say yes to.

  • Follow up while it is fresh. Two or three days after sending, not two weeks.
  • Be helpful, not pushy. Offer to explain, adjust or stage the work.
  • Put a date on your price. An expiry date is a genuine reason to decide, and it protects you when material costs rise.
  • Close the loop.A polite “shall I close this off?” often gets an answer when nothing else has.

Read the full guide: how to follow up a quote with no reply.

Questions

How long should I wait before following up a quote?

Two or three days. That is long enough for the customer to have read it and short enough that the job is still on their mind. QuoteChase sends its first automatic follow-up 3 days after the quote by default.

How many times should I follow up a quote?

Three or four times is reasonable: a check-in, a helpful nudge, a reminder before the price expires and a polite close. After that, let it go. Customers rarely mind well-spaced, helpful messages. They mind being pestered daily.

What do I say when following up a quote?

Make each message useful rather than pushy: check it arrived, offer to answer questions, suggest a way round a sticking point such as price or timing, and give a genuine reason to decide, such as the date your price is held until.

Why do customers ignore quotes?

Usually because they are busy, still comparing quotes, unsure about one part of the job, or embarrassed to say no. A short follow-up gives them an easy way to reply, and a polite closing message often gets a yes or no when nothing else has.

Should I follow up by text or email?

A text or WhatsApp message gets read fastest, so it suits the early check-in. Email suits a longer message or anything with the quote attached. Each template here comes in both versions.

Know the moment they open your quote

QuoteChase follows up unanswered quotes automatically, on up to four days you choose, in your own words. It emails you the first time the customer opens the quote, the perfect moment to call, and stops the follow-ups as soon as they accept, decline or ask a question.

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