Terms of Service

These terms are between Monosphere Ltd, a company registered in England and Wales (company number 16315949) (“QuoteChase”, “we”, “us”, “our”), and the business or person who creates a QuoteChase account (“you”, “your”, the “Subscriber”).

QuoteChase is a tool for UK tradespeople and small trade businesses. By creating an account, ticking to accept these terms, or using the service, you confirm you have read and agree to these terms, our Privacy Policy, our Acceptable Use Policy, our Data Processing Agreement and our Service Level Agreement, which together form the whole agreement between us.

You confirm you are at least 18 years old, are using QuoteChase for purposes relating to your trade or business (not as a consumer), and that the person accepting these terms is authorised to bind the Subscriber.

• “Service” means the QuoteChase web application, progressive web app, public quote and invoice pages, document generation, automated reminders, optional SMS and any related features we make available.
• “Subscriber Data” means all data you put into the Service, including details of your business, your customers, your quotes, invoices and job records.
• “Customer” means a client of yours whose details you enter into the Service. Your Customers are not parties to this agreement and do not have accounts.
• “Subscription” means your paid plan (Standard or Pro) and any add-ons.
• “SLA”, “DPA”, “AUP” and “Privacy Policy” mean our Service Level Agreement, Data Processing Agreement, Acceptable Use Policy and Privacy Policy, each as updated from time to time.

QuoteChase lets you create and send branded quotes, convert accepted quotes into invoices, record payments, automatically send escalating reminders for overdue invoices, calculate statutory interest, and generate Letter Before Action documents. Pro accounts can also add team members and send quotes, invoices and reminders by SMS.

We may add, change, or remove features to improve the Service. Where a change materially reduces the core functionality of your plan, we will give you reasonable notice. We provide the Service on a software as a service basis only; we do not provide accountancy, debt collection, legal or financial advice.

You are responsible for keeping your login details secure and for all activity under your account. Tell us promptly at support@quotechase.co.uk if you believe your account has been compromised. Pro account owners are responsible for the team members they invite and for managing seat access.

You must give accurate account and business information and keep it up to date, including the bank details you choose to display on invoices. You are responsible for the accuracy of every quote, invoice, amount, line item and message you create or send through the Service.

QuoteChase is a paid subscription with no free trial. Current plans and prices are shown at quotechase.co.uk/pricing. You choose Standard or Pro, billed monthly or annually. Pro includes a number of users and a monthly SMS allowance, with optional extra users and SMS top-ups as described at checkout.

Billing is handled by Stripe. You authorise us, through Stripe, to charge your chosen payment method the subscription fee and any add-on fees in advance for each billing period. Subscriptions renew automatically at the end of each period at the then-current price until cancelled.

All prices are in pounds sterling. Where VAT or other taxes apply, they are charged in addition unless stated otherwise. If a payment fails, Stripe will retry. If payment is not received, we may move your account to read-only and stop automated chasing as set out below.

Price changes

We may change subscription prices. We will give you at least 30 days' notice before a price change takes effect for your next renewal. If you do not accept a price change, you may cancel before it takes effect.

You can cancel at any time through the Stripe Customer Portal in your settings. When you cancel, your access continues until the end of the period you have already paid for, and automated chasing stops at the end of that period. We do not provide pro-rata refunds for partial periods except where required by law or where we decide, at our discretion, that a refund is fair.

Because you contract as a business and not as a consumer, the statutory cancellation rights that apply to consumer contracts do not apply.

Your use of the Service must comply with our Acceptable Use Policy, which forms part of this agreement. In particular, you must only use the Service for genuine quoting, invoicing and collection of debts genuinely owed to you, must have a lawful basis to contact your Customers, and must not use the Service to harass, threaten or mislead anyone.

For the personal data of your Customers that you put into the Service (such as their names, contact details, addresses and payment status), you are the data controller and we are your data processor. We process that data only on your instructions and in line with our Data Processing Agreement, which forms part of this agreement.

You are responsible for ensuring you have a lawful basis to collect your Customers' personal data and to instruct us to contact them by email or SMS on your behalf. We are the controller of your own account and billing data, as explained in the Privacy Policy.

You can export your data as CSV at any time from settings. On termination, we handle your data as described in section 15.

If you choose to offer card payments on your invoices, you do so by connecting your own Stripe account through Stripe Connect. Card payments made by your Customers are processed by Stripe and paid into your own Stripe account under your own agreement with Stripe.

QuoteChase is not a payment service provider, money services business or payment processor. We never hold, receive or control your Customers' payments or your funds. We are not a party to the payment and are not responsible for Stripe's fees, payouts, chargebacks, disputes, holds or compliance requirements, which are governed by your agreement with Stripe. Bank transfer remains available and is the default method.

SMS is an optional Pro feature delivered through a third-party network using a shared “QuoteChase” sender. Messages are one-way; Customers cannot reply by text. SMS allowances and top-ups are described at checkout and in settings. You are responsible for ensuring you may lawfully text each Customer and for the content you choose to send.

The statutory interest calculator and the Letter Before Action generator are self-service tools that produce documents and figures from the information you and the relevant reference rates provide. They reference the Late Payment of Commercial Debts (Interest) Act 1998 and related rules.

These tools are templates and calculations only. They do not constitute legal advice and do not create a solicitor and client relationship. We do not warrant that any document or figure is suitable for your situation. You are responsible for checking accuracy, for deciding whether to send anything, and for how you pursue a debt. If you are in any doubt, take advice from a solicitor.

We own all intellectual property rights in the Service, including its software, design, templates and the QuoteChase brand. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your own business during your Subscription, subject to this agreement.

You own your Subscriber Data. You grant us a licence to host, copy, process and transmit your Subscriber Data only as needed to provide, secure, support and improve the Service, and as set out in the DPA. You must not copy, resell, reverse engineer or attempt to extract the source of the Service, except to the extent the law does not allow us to prevent it.

We aim to keep the Service available and supported in line with our Service Level Agreement, but the Service is provided over the internet and relies on third parties such as our hosting, database, email, SMS and payment providers. We may carry out maintenance and may suspend the Service where necessary for security or operational reasons, giving notice where reasonably practicable.

We provide the Service with reasonable care and skill. Other than as expressly stated in this agreement, and to the fullest extent permitted by law, we exclude all other warranties, conditions and terms, whether express or implied, including any implied terms of satisfactory quality or fitness for a particular purpose.

We do not warrant that the Service will be uninterrupted or error free, that it will meet your particular requirements, that automated reminders or messages will always be delivered, or that any debt will be recovered. You remain responsible for your own records, tax and accounting obligations.

Nothing in this agreement limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and because you contract with us as a business, we are not liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, loss arising from unrecovered or disputed debts, or any indirect or consequential loss, even if foreseeable.

Subject to the first paragraph of this section, our total aggregate liability arising out of or in connection with this agreement in any 12 month period is limited to the total subscription fees you paid to us in the 12 months immediately before the event giving rise to the claim.

You are responsible for the content and consequences of the quotes, invoices, reminders and messages you create and send, including their accuracy and your right to send them.

You will indemnify us against all losses, damages, costs and reasonable expenses we suffer arising from your breach of this agreement, your misuse of the Service, your content and messages, your dealings with your Customers, or any claim by a Customer or third party relating to data you provided or instructions you gave us.

We may suspend or terminate your access immediately if you breach this agreement (including the AUP), if payment is not made, if required by law, or to protect the Service, other users or third parties. You may terminate by cancelling your Subscription. Sections that by their nature should survive termination (including liability, indemnity, intellectual property and governing law) continue to apply.

When your Subscription ends or lapses, your account becomes read-only for a 30 day retention window, during which you can sign in and export your data. We will normally attempt to email you a reminder before deletion. After the retention window, your account and associated Subscriber Data are permanently deleted, except where we must keep limited records to meet legal, tax or accounting obligations or to resolve disputes. Public quote and invoice links may stop functioning once data is deleted.

Each party will keep confidential the other's non-public information disclosed in connection with this agreement and use it only to perform this agreement, except where disclosure is required by law or to professional advisers under a duty of confidence.

We may update these terms from time to time. We will post the updated version with a new effective date and, for material changes, give reasonable notice. Continuing to use the Service after changes take effect means you accept them.

• Force majeure: neither party is liable for failure or delay caused by events beyond its reasonable control.
• Assignment: you may not assign this agreement without our consent; we may assign it to a group company or successor.
• Third parties: a person who is not a party has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce this agreement.
• Entire agreement: this agreement and the documents it refers to are the whole agreement between us and replace any prior arrangements.
• Severance: if any provision is found unenforceable, the rest continues in force.
• Waiver: a failure to enforce a right is not a waiver of it.

This agreement and any dispute arising out of it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to protect our intellectual property or to recover sums due in any competent court.

Questions about these terms can be sent to support@quotechase.co.uk.